Questions & Answers

WHAT KIND OF PRODUCTS & SERVICES DO YOU PROVIDE?
Daily Living Comforts provides the appropriate in-home products, non-medical home care services, assistance and companionship that will allow loved ones to live at home better and longer.  Daily Living Comforts non-medical home care services may include fall prevention, medication and fluids reminders, light housekeeping, grooming or bathing assistance and running errands, to enable the mature person to maintain as much independence as possible for as long as possible.

WHAT DOES THE TERM “IT’S OK TO ASK FOR HELP” MEAN?
“IT’S OK TO ASK FOR HELP” means feeling comfortable  about wanting to get the assistance and support you need in order to care for yourself or your loved ones and live a more fulfilling, and independent life. Daily Living Comforts is the perfect solution for your loved ones and others who aren't ready to leave their home for an institutional setting or live with relatives, but, because of illness or chronic conditions, need support in order to be able to remain at home.

HOW DOES THE COST OF DAILY LIVING COMFORTS COMPARE?
The average Daily Living Comforts service runs about 1/3 of the cost of an Assisted Living Facility, and is the perfect solution for your loved ones and others who aren't ready to leave their home.

HOW QUICKLY CAN SERVICES BE PROVIDED?
Generally services can be provided within 24 to 48-hours.

IS THE SCHEDULE I SET UP FLEXIBLE?
ABSOLUTELY!  Changes are easily accomplished.  It’s as simple as a phone call.  Daily Living Comforts puts your needs first, not ours!  Our customers come first, and this is all established during your “IT’S OK TO ASK FOR HELP” assessment interview.  We will do everything possible to make sure the schedule you want is the schedule you get.

DO YOU REQUIRE A 4 HOUR MINIMUM CAREGIVER VISIT?
ABSOLUTELY NOT!  Daily Living Comforts puts your needs first, not ours!  Our customers come first.  But in order to provide meaningful care, a 2 hour minimum is recomended.  This will be identified and established during your “IT’S OK TO ASK FOR HELP” assessment interview. 

WHAT IF I NEED BOTH SKILLED AND NON-MEDICAL SERVICES?
If your loved needs both kinds of services, skilled & non-medical, it can be provided. Generally, the skilled personnel are in the senior’s home for an hour & most often during business hours. The non-medical personnel are able to cover the gap that is often created when the skilled personnel leave.

HOW IS IT PAID FOR?
Non-medical home care is, unfortunately, not covered by Medicare. However, some long-term care insurances are now paying for this type of service if certain qualifications are met because they realize this is less expensive than a nursing home or assisted living facility. For the most part, though, this service is covered by private pay, out of pocket either for the senior or their families.

WHAT HAPPENS IF MY CAREGIVER CALLS OUT OR DOESN’T SHOW UP?
Our goal is to assure that our patron’s needs and expectations are always satisfied. We promise that we will be where you want us, when you need us. In the event of an unexpected call off or no show by a caregiver, we will immediately contact other caregivers that are familiar with your needs. If they are unavailable, trained management personnel will be sent for your assistance. In the event that we cannot service your needs in a timeframe that you expect, your next 2 hours of service are FREE.

HOW CAN I MAKE MY PAYMENT?
We accept cash, check, Visa, MasterCard, American Express and Discover. Services are billed ahead for a two (2) week period and are adjusted on the subsequent billing as necessary. We will quickly process any refund due.

DO I HAVE TO SIGN A LONG TERM CONTRACT?
No, we do not have a long term contract. Our service agreement simply asks that you give us 24 hours notice if you wish to terminate services for any reason.

WHAT DO I DO WHEN I HAVE EXCEEDED MY INSURANCE PARAMETERS AND ASSISTANCE IS STILL REQUIRED?
Call Daily Living Comforts – We put your needs first, not ours or your insurance company!  Our customers come first!

HOW DO I START SERVICES?
Simply call Daily Living Comforts at (267) 352-4385 or email us at itsoktoaskforhelp@dailylivingcomforts.com and Request your “IT’S OK TO ASK FOR HELP” assessment interview .We will come to your home and conduct a free, no obligation assessment. Then we will identify a Daily Living Comforts Caregiver who has the skills, personality and availability to assist you.  At that point, a face-to-face introduction to meet your Caregiver will take place and, if you approve, they will begin working for you.